If you have had this happen in the past and are sitting scratching your head, hopefully this helped explain it. Or Google “Uninstall USB port driver” and several others pop up with instructions. Instructions on how to do that can be found here: I am also noticing that Windows updates are messing with this again too. If the above does not fix your connection issue, then I would suggest uninstalling the USB port drivers and letting them reinstall. #3 – Uninstall USB port drivers and let them reinstall I have also had to do this every single time Windows does a new update since getting my new computer. I had not had the issue on my old computer, but when I started using the new computer regularly, it kept turning off my external hard drive access. This will help ensure you won’t lose connection in the middle of a cut or while you are working on a project.Īnd keep in mind that Windows updates hit user’s computers all at different times, so it may not be something that everyone experiences at the same time. I found the fix here and I would recommend for Silhouette users to change these settings if you are a Windows 10/11 user as well. I had disabled it in one location but it kept happening, so I had to do a little more digging and found there was one more location to disable the USB power save options. I had this happen to me on my brand new computer. So what is happening is Windows 10/11 is deciding on it’s own what it should turn off to “save power”. You see the “-” next to the machine icon. One minute it shows as connected and you turn around and it’s no longer reading it. #2 – Power is being turned off to the usb port Note: if it’s because of #2, it’s not a fix, but a short term resolution – read more under #2. A complete computer shut down can help to clear out everything and if it’s the #2 reason below it will reset it.
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